1. Learning to Optimize Decisions in Online Service Platforms Zhao, Jingtong 2021 Theses Operations researchConsumer behaviorElectronic commerce--Customer servicesCustomer services--EvaluationComputing platforms
2. Many-Server Queues with Time-Varying Arrivals, Customer Abandonment, and non-Exponential Distributions Liu, Yunan 2011 Theses Operations researchStochastic modelsQueuing theoryConsumer satisfactionCustomer services--EvaluationHospital patientsConsumer behavior--Mathematical models