11. Two fluid approximations for multi-server queues with abandonments Whitt, Ward 2005 Articles Queuing networks (Data transmission)Queuing theoryCall centersIndustrial engineeringProbabilitiesOperations research
12. Staffing a Call Center with Uncertain Arrival Rate and Absenteeism Whitt, Ward 2006 Articles Uncertainty (Information theory)Call centersAbsenteeism (Labor)Industrial engineeringProbabilitiesQueuing theoryOperations research
13. Analysis of join-the-shortest-queue routing for web server farms Gupta, Varun; Harchol-Balter, Mor; Sigman, Karl; Whitt, Ward 2007 Articles Queuing theoryIndustrial engineeringProbabilitiesOperations research
14. Coping with Time-Varying Demand When Setting Staffing Requirements for a Service System Green, Linda V.; Kolesar, Peter J.; Whitt, Ward 2007 Articles Call centersQueuing theoryPolice patrol--Mathematical modelsBanks and bankingHospitals--Emergency servicesIndustrial engineeringProbabilitiesQueuing theoryOperations research
15. Value-Based Routing and Preference-Based Routing in Customer Contact Centers Sisselman, Michael E.; Whitt, Ward 2007 Articles Customer servicesCall centersLabor turnoverIndustrial engineeringProbabilitiesQueuing theoryOperations research
16. What you should know about queueing models to set staffing requirements in service systems Whitt, Ward 2007 Articles Call centersQueuing theoryQueuing theoryQueuing networks (Data transmission)Industrial engineeringProbabilitiesOperations research
17. The last departure time from an Mt/G/∞ queue with a terminating arrival process Goldberg, David Alan; Whitt, Ward 2008 Articles Queuing theoryQueuing networks (Data transmission)Industrial engineeringProbabilitiesOperations research
18. Heavy-traffic extreme-value limits for Erlang delay models Pang, Guodong; Whitt, Ward 2009 Articles Queuing theoryQueuing networks (Data transmission)Limit theorems (Probability theory)Industrial engineeringProbabilitiesOperations research
19. Heavy-traffic limits for many-server queues with service interruptions Pang, Guodong; Whitt, Ward 2009 Articles Queuing networks (Data transmission)Lévy processesIndustrial engineeringProbabilitiesQueuing theoryOperations research
20. Markov Chain Models to Estimate the Premium for Extended Hedge Fund Lockups Derman, Emanuel; Park, Kun Soo; Whitt, Ward 2009 Articles Hedge fundsLiquidity (Economics)Markov processesStochastic systemsIndustrial engineeringProbabilitiesQueuing theoryOperations research