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1. Heavy-traffic extreme-value limits for queues

Glynn, Peter W.; Whitt, Ward
1995
Articles
Queuing theoryLimit theorems (Probability theory)Industrial engineeringProbabilitiesQueuing theoryOperations research

2. Squeezing the most out of ATM

Choudhury, Gagan L.; Lucantoni, David M.; Whitt, Ward
1996
Articles
Industrial engineering

3. Stability and Structural Properties of Stochastic Storage Networks

Kella, Offer; Whitt, Ward
1996
Articles
Stochastic systemsLévy processesStochastic systemsIndustrial engineeringProbabilitiesQueuing theoryOperations research

4. Decomposition approximations for time-dependent Markovian queueing networks

Whitt, Ward
1999
Articles
Queuing theoryQueuing networks (Data transmission)Markov processesCall centersIndustrial engineeringProbabilitiesOperations research

5. Dynamic staffing in a telephone call center aiming to immediately answer all calls

Whitt, Ward
1999
Articles
Call centersForecastingQueuing networks (Data transmission)Call centersIndustrial engineeringProbabilitiesQueuing theoryOperations research

6. Explicit M/G/1 waiting-time distributions for a class of long-tail service-time distributions

Abate, Joseph; Whitt, Ward
1999
Articles
Queuing theoryInverse Gaussian distributionIndustrial engineeringProbabilitiesOperations research

7. Linear stochastic fluid networks

Kella, Offer; Whitt, Ward
1999
Articles
Stochastic systemsStorage area networks (Computer networks)Lévy processesQueuing networks (Data transmission)Industrial engineeringProbabilitiesQueuing theoryOperations research

8. Using different response-time requirements to smooth time-varying demand for service

Whitt, Ward
1999
Articles
Queuing theoryQueuing networks (Data transmission)Industrial engineeringProbabilitiesOperations research

9. Limits for Cumulative Input Processes to Queues

Whitt, Ward
2000
Articles
Central limit theoremSymmetry (Mathematics)Industrial engineeringStochastic systemsLévy processesProbabilitiesQueuing theoryOperations research

10. Workload bounds in fluid models with priorities

Berger, Arthur W.; Whitt, Ward
2000
Articles
Queuing theoryStochastic modelsIndustrial engineeringProbabilitiesQueuing theoryOperations research

11. Two fluid approximations for multi-server queues with abandonments

Whitt, Ward
2005
Articles
Queuing networks (Data transmission)Queuing theoryCall centersIndustrial engineeringProbabilitiesOperations research

12. Staffing a Call Center with Uncertain Arrival Rate and Absenteeism

Whitt, Ward
2006
Articles
Uncertainty (Information theory)Call centersAbsenteeism (Labor)Industrial engineeringProbabilitiesQueuing theoryOperations research

13. Analysis of join-the-shortest-queue routing for web server farms

Gupta, Varun; Harchol-Balter, Mor; Sigman, Karl; Whitt, Ward
2007
Articles
Queuing theoryIndustrial engineeringProbabilitiesOperations research

14. Coping with Time-Varying Demand When Setting Staffing Requirements for a Service System

Green, Linda V.; Kolesar, Peter J.; Whitt, Ward
2007
Articles
Call centersQueuing theoryPolice patrol--Mathematical modelsBanks and bankingHospitals--Emergency servicesIndustrial engineeringProbabilitiesQueuing theoryOperations research

15. Value-Based Routing and Preference-Based Routing in Customer Contact Centers

Sisselman, Michael E.; Whitt, Ward
2007
Articles
Customer servicesCall centersLabor turnoverIndustrial engineeringProbabilitiesQueuing theoryOperations research

16. What you should know about queueing models to set staffing requirements in service systems

Whitt, Ward
2007
Articles
Call centersQueuing theoryQueuing theoryQueuing networks (Data transmission)Industrial engineeringProbabilitiesOperations research

17. The last departure time from an Mt/G/∞ queue with a terminating arrival process

Goldberg, David Alan; Whitt, Ward
2008
Articles
Queuing theoryQueuing networks (Data transmission)Industrial engineeringProbabilitiesOperations research

18. Heavy-traffic extreme-value limits for Erlang delay models

Pang, Guodong; Whitt, Ward
2009
Articles
Queuing theoryQueuing networks (Data transmission)Limit theorems (Probability theory)Industrial engineeringProbabilitiesOperations research

19. Heavy-traffic limits for many-server queues with service interruptions

Pang, Guodong; Whitt, Ward
2009
Articles
Queuing networks (Data transmission)Lévy processesIndustrial engineeringProbabilitiesQueuing theoryOperations research

20. Markov Chain Models to Estimate the Premium for Extended Hedge Fund Lockups

Derman, Emanuel; Park, Kun Soo; Whitt, Ward
2009
Articles
Hedge fundsLiquidity (Economics)Markov processesStochastic systemsIndustrial engineeringProbabilitiesQueuing theoryOperations research