Author: Whitt, Ward | Search Results | Academic Commons

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1. Continuity of a queueing integral representation in the M1 topology

: Pang, Guodong; Whitt, Ward
: 2010
: Articles
: Industrial engineeringOperations research

2. Heavy-traffic extreme-value limits for Erlang delay models

: Pang, Guodong; Whitt, Ward
: 2009
: Articles
: Queuing theoryQueuing networks (Data transmission)Limit theorems (Probability theory)Industrial engineeringProbabilitiesOperations research

3. Heavy-traffic limits for many-server queues with service interruptions

: Pang, Guodong; Whitt, Ward
: 2009
: Articles
: Queuing networks (Data transmission)Lévy processesIndustrial engineeringProbabilitiesQueuing theoryOperations research

4. Markov Chain Models to Estimate the Premium for Extended Hedge Fund Lockups

: Derman, Emanuel; Park, Kun Soo; Whitt, Ward
: 2009
: Articles
: Hedge fundsLiquidity (Economics)Markov processesStochastic systemsIndustrial engineeringProbabilitiesQueuing theoryOperations research

5. The last departure time from an Mt/G/∞ queue with a terminating arrival process

: Goldberg, David Alan; Whitt, Ward
: 2008
: Articles
: Queuing theoryQueuing networks (Data transmission)Industrial engineeringProbabilitiesOperations research

6. Analysis of join-the-shortest-queue routing for web server farms

: Gupta, Varun; Harchol-Balter, Mor; Sigman, Karl; Whitt, Ward
: 2007
: Articles
: Queuing theoryIndustrial engineeringProbabilitiesOperations research

7. Coping with Time-Varying Demand When Setting Staffing Requirements for a Service System

: Green, Linda V.; Kolesar, Peter J.; Whitt, Ward
: 2007
: Articles
: Call centersQueuing theoryPolice patrol--Mathematical modelsBanks and bankingHospitals--Emergency servicesIndustrial engineeringProbabilitiesQueuing theoryOperations research

8. Value-Based Routing and Preference-Based Routing in Customer Contact Centers

: Sisselman, Michael E.; Whitt, Ward
: 2007
: Articles
: Customer servicesCall centersLabor turnoverIndustrial engineeringProbabilitiesQueuing theoryOperations research

9. What you should know about queueing models to set staffing requirements in service systems

: Whitt, Ward
: 2007
: Articles
: Call centersQueuing theoryQueuing theoryQueuing networks (Data transmission)Industrial engineeringProbabilitiesOperations research

10. Staffing a Call Center with Uncertain Arrival Rate and Absenteeism

: Whitt, Ward
: 2006
: Articles
: Uncertainty (Information theory)Call centersAbsenteeism (Labor)Industrial engineeringProbabilitiesQueuing theoryOperations research