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2. Heavy-traffic extreme-value limits for Erlang delay models
3. Heavy-traffic limits for many-server queues with service interruptions
4. Markov Chain Models to Estimate the Premium for Extended Hedge Fund Lockups
5. The last departure time from an Mt/G/∞ queue with a terminating arrival process
6. Analysis of join-the-shortest-queue routing for web server farms
7. Coping with Time-Varying Demand When Setting Staffing Requirements for a Service System
8. Value-Based Routing and Preference-Based Routing in Customer Contact Centers
9. What you should know about queueing models to set staffing requirements in service systems
10. Staffing a Call Center with Uncertain Arrival Rate and Absenteeism
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