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1. Continuity of a queueing integral representation in the M1 topology

Pang, Guodong; Whitt, Ward
2010
Articles
Industrial engineeringOperations research

2. Heavy-traffic extreme-value limits for Erlang delay models

Pang, Guodong; Whitt, Ward
2009
Articles
Queuing theoryQueuing networks (Data transmission)Limit theorems (Probability theory)Industrial engineeringProbabilitiesOperations research

3. Heavy-traffic limits for many-server queues with service interruptions

Pang, Guodong; Whitt, Ward
2009
Articles
Queuing networks (Data transmission)Lévy processesIndustrial engineeringProbabilitiesQueuing theoryOperations research

4. Markov Chain Models to Estimate the Premium for Extended Hedge Fund Lockups

Derman, Emanuel; Park, Kun Soo; Whitt, Ward
2009
Articles
Hedge fundsLiquidity (Economics)Markov processesStochastic systemsIndustrial engineeringProbabilitiesQueuing theoryOperations research

5. The last departure time from an Mt/G/∞ queue with a terminating arrival process

Goldberg, David Alan; Whitt, Ward
2008
Articles
Queuing theoryQueuing networks (Data transmission)Industrial engineeringProbabilitiesOperations research

6. Analysis of join-the-shortest-queue routing for web server farms

Gupta, Varun; Harchol-Balter, Mor; Sigman, Karl; Whitt, Ward
2007
Articles
Queuing theoryIndustrial engineeringProbabilitiesOperations research

7. Coping with Time-Varying Demand When Setting Staffing Requirements for a Service System

Green, Linda V.; Kolesar, Peter J.; Whitt, Ward
2007
Articles
Call centersQueuing theoryPolice patrol--Mathematical modelsBanks and bankingHospitals--Emergency servicesIndustrial engineeringProbabilitiesQueuing theoryOperations research

8. Value-Based Routing and Preference-Based Routing in Customer Contact Centers

Sisselman, Michael E.; Whitt, Ward
2007
Articles
Customer servicesCall centersLabor turnoverIndustrial engineeringProbabilitiesQueuing theoryOperations research

9. What you should know about queueing models to set staffing requirements in service systems

Whitt, Ward
2007
Articles
Call centersQueuing theoryQueuing theoryQueuing networks (Data transmission)Industrial engineeringProbabilitiesOperations research

10. Staffing a Call Center with Uncertain Arrival Rate and Absenteeism

Whitt, Ward
2006
Articles
Uncertainty (Information theory)Call centersAbsenteeism (Labor)Industrial engineeringProbabilitiesQueuing theoryOperations research