2012 Articles

Cognitive, Behavioral, and Affective Learning Outcomes of a Coaching Program

Prywes, Yaron

The following paper evaluates the cognitive, behavioral, and affective learning outcomes of a coaching program in an international law firm. The C-B-A framework is an application of Kraiger, Ford, & Salas’ (1993) seminal evaluation work on learning outcomes and provides a holistic framework to organizing learning outcomes from coaching. This particular coaching program yielded statistically significant pre-post differences on affective variables such as job satisfaction and perceived organizational support. Posttest means and qualitative data also demonstrated coaching’s impact on cognitive variables such as self-awareness, and behavioral variables such as relationship skills. Results, limitations, and implications for future coaching evaluation research are discussed.