ETDAdmin, ProQuest
Rotatori
Denise
12/17/2019
25 Park Lane South
Jersey City
NJ
07310
US
dr2864@tc.columbia.edu
LEADERS RESPOND TO THE WORKFORCE IMPLICATIONS ASSOCIATED WITH THE RISE OF ARTIFICIAL INTELLIGENCE IN FINANCIAL SERVICES DURING THE FOURTH INDUSTRIAL REVOLUTION: A CASE STUDY
2020
01/01/2020
Ed.D.
0055
Teachers College, Columbia University
Organization and Leadership
E
Yorks
Lyle
Marsick
Victoria
Pasmore
William
Meier
Ellen
0635
Organization theory
0516
Adult education
Artificial intelligence, Business model transformation, Cognitive technologies, Financial services, Future of work, Human-machine collaboration
en
This research explored the growing use and application of cognitive technologies—from less sophisticated robotic process automation (RPA) to more complex forms of artificial intelligence (AI) like machine learning—which are being utilized to augment or replace operational work activity within the financial services sector during the fourth industrial revolution. This piece leveraged individual learning theories to explore how leaders are adapting to increasingly collaborate with machines during this period of transformation. This research specifically explored how executives within the sector are experiencing these changes, what the effects are on the roles and responsibilities of the human workforce, and how leadership teams are supporting the workforce transition required to adapt to this new paradigm.
Rotatori_tc.columbia_0055E_11024.pdf
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