2020 Theses Doctoral

Leaders Respond to the Workforce Implications Associated With the Rise of Artificial Intelligence in Financial Services During the Fourth Industrial Revolution: a Case Study

Rotatori, Denise

This research explored the growing use and application of cognitive technologies—from less sophisticated robotic process automation (RPA) to more complex forms of artificial intelligence (AI) like machine learning—which are being utilized to augment or replace operational work activity within the financial services sector during the fourth industrial revolution. This piece leveraged individual learning theories to explore how leaders are adapting to increasingly collaborate with machines during this period of transformation. This research specifically explored how executives within the sector are experiencing these changes, what the effects are on the roles and responsibilities of the human workforce, and how leadership teams are supporting the workforce transition required to adapt to this new paradigm.