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An Automated Consultant for Interactive Environments

Wolz, Ursula; Kaiser, Gail E.

Interactive computing environments provide facilities intended to support and assist the range from novice to expert users, but casual users tend to get trapped in the starter set of commands. We have developed a rule-based technology for providing on-line assistance calibrated to both the task at hand and the user's past experience using the system. Such assistance helps users to progress to more advanced features. We present our automated consultant and describe its application to a practical domain, the Berkeley Unix mail system.

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Academic Units
Computer Science
Publisher
Department of Computer Science, Columbia University
Series
Columbia University Computer Science Technical Reports, CUCS-391-88
Published Here
December 21, 2011
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