2015 Presentations (Communicative Events)

Mapping Engagement: Using Social Network Analysis (SNA) to Evaluate Engagement in the Assessment Program

Bakkalbasi, Nisa

In recent years, library performance measurement and assessment have seen expanding interest to provide evidence and context for library priority setting and decision-making. In order to evaluate the quality and effectiveness of services and collections, the number of library assessment activities has grown exponentially. The demand for assessment and evaluation expertise has led to full-time positions, and sometimes evaluation units, charged with sole responsibility for library assessment and planning. At CUL/IS, the Assessment Coordinator provides centralized leadership, coordination, and support for division-based and library-wide assessment activities. Taking a consultative approach, a single full-time librarian works with division staff members to carry out assessment projects. This approach is based on the premise that staff engagement in assessment endeavors is vital to the success of an organization-wide assessment program. However, the success of this approach has not yet been assessed quantitatively. The goal of this poster is to evaluate engagement in the Assessment Program and to understand how collaboration happens among professional staff of CUL/IS.