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Patient treatment in ED hallways and patient perception of clinician-patient communication

Chang, Bernard; Carter, Eileen J.; Suh, Edward H.; Kronish, Ian M.; Edmondson, Donald E.

This study was conducted as part of an ongoing observational cohort study of patients presenting to the ED for evaluation of suspected ACS, the REactions to Acute Care and Hospitalization (REACH) study. 500 patients were enrolled at a single site urban academic medical center ED. English and Spanish speaking patients were eligible if they had a provisional diagnosis of “probable ACS” by the treating ED physician. Exclusion criteria included ST elevations on electrocardiogram, psychiatric intervention, or unavailable for 1-year follow. Research assistants recorded patient locations in the ED at study enrollment. Hallway areas were defined as treatment spaces located in open corridors (as opposed to treatment spaces that were partitioned by walls or curtains). Participants’ perceptions of clinician-patient communication were measured with the Interpersonal Processes of Care (IPC) Survey, an 18-item questionnaire assessing aspects of interpersonal processes. Items assess communication style, type of information conveyed between clinician and patient, and patient-clinician shared decision making.

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Also Published In

Title
American Journal of Emergency Medicine
DOI
https://doi.org/10.1016/j.ajem.2016.02.074

More About This Work

Academic Units
Medicine
Nursing
Center for Behavioral Cardiovascular Health
Published Here
August 26, 2017
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