2007 Articles
What you should know about queueing models to set staffing requirements in service systems
One traditional application of queueing models is to help set staffing requirements in service systems, but the way to do so is not entirely straightforward, largely because demand in service systems typically varies greatly by the time of day. This article discusses ways - old and new - to cope with that time-varying demand.
Subjects
Files
- shorter041907.pdf application/pdf 240 KB Download File
Also Published In
- Title
- Naval Research Logistics
- DOI
- https://doi.org/10.1002/nav.20243
More About This Work
- Academic Units
- Industrial Engineering and Operations Research
- Published Here
- September 19, 2017