2005 Conference Objects

Updating reference services statistics collection techniques for the 21st century

Torraca, Kathren; Matsoukas, Konstantina; Chilov, Marina; Allen, Tracy; Zimbler, Elaine; Ispahany, Nighat

Objective: To illustrate how updating the method of statistics taking at an academic medical center’s library to one of higher temporal and demographic resolution of information [by adopting a business style IT solution] may better serve its reference department in analyzing user needs and in evaluating reference services.