Stop the Madness: The Insanity of ROI and the Need for New Qualitative Measures of Academic Library Success Neal James G. author Columbia University. Office of the University Librarian Columbia University. Libraries and Information Services originator text Presentations 2011 English Association of College and Research Libraries National Conference, April 2, 2011. Library science http://hdl.handle.net/10022/AC:P:10126 NNC NNC 2011-04-01 17:37:53 UTC 2011-05-13 19:21:06 UTC 3537 eng