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Does Size Matter? The Effect of Resource Base on Faculty Service Quality Perceptions in Academic Libraries

Damon E. Jaggars; Shanna Jaggars; Fred Heath

Title:
Does Size Matter? The Effect of Resource Base on Faculty Service Quality Perceptions in Academic Libraries
Author(s):
Jaggars, Damon E.
Jaggars, Shanna
Heath, Fred
Date:
Type:
Articles
Department:
Libraries and Information Services
Permanent URL:
Book/Journal Title:
Proceedings of the 2008 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment
Book Author:
Hiller, Steve
Publisher:
Association of Research Libraries
Publisher Location:
Washington, D.C.
Abstract:
We explore whether the relative size of an academic library's resource base, as indicated by the Carnegie classification of the library's parent institution, impacts faculty perceptions of library service quality. Using results from the 2006 administration of the LibQUAL+® survey, the study tests for statistically significant differences between research universities and masters-level universities in terms of faculty minimum, perceived, desired and adequacy gap scores for each of the three LibQUAL+® service dimensions (Information Control, Library as Place, and Affect of Service). Findings suggest that university type does impact expectations and perceptions of service quality, but does not impact ratings of service adequacy, the extent to which faculty perceive that a library meets their expectations.
Subject(s):
Library science
Item views:
257
Metadata:
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