1. Staffing and Scheduling to Differentiate Service in Many-Server Service Systems Sun, Xu 2019 Theses Operations researchSchedulingIndustrial engineeringQueuing theoryService industries
2. Competition in Service Operations and Supply Chains: Equilibrium Analysis and Structural Estimation Lu, Lijian 2016 Theses Business logisticsPrices--Econometric modelsService industriesOperations researchEconomicsHealth services administrationMedical care