1. Value-Based Routing and Preference-Based Routing in Customer Contact Centers Sisselman, Michael E.; Whitt, Ward 2007 Articles Customer servicesCall centersLabor turnoverIndustrial engineeringProbabilitiesQueuing theoryOperations research
2. Turnover reflects specific training better than wages do Munasinghe, Lalith; O'Flaherty, Brendan Andrew 2002 Reports EconomicsLabor economicsLabor turnover
3. Principal Turnover: Are There Different Types of Principals who Move From or Leave Their Schools? Boyce, Jared; Bowers, Alex J. 2016 Articles Labor turnoverEmployee retentionLatent variablesSchool principalsEducational leadershipSchool management and organization
4. Is Employee Turnover Related to Higher Education Institutional Performance? An Empirical Analysis Glazer, Randy 2019 Theses School management and organizationOrganizational sociologyLabor turnover
5. Globalization and the provision of incentives inside the firm : the effect of foreign competition Cuñat, Vicente; Guadalupe, Maria 2006 Articles Incentives in industryIncentive awardsExecutives--Salaries, etc.Globalization--Economic aspectsWagesLabor turnoverPromotionsGlobalization