181. Markov Chain Models to Estimate the Premium for Extended Hedge Fund Lockups Derman, Emanuel; Park, Kun Soo; Whitt, Ward 2009 Articles Hedge fundsLiquidity (Economics)Markov processesStochastic systemsIndustrial engineeringProbabilitiesQueuing theoryOperations research
182. The last departure time from an Mt/G/∞ queue with a terminating arrival process Goldberg, David Alan; Whitt, Ward 2008 Articles Queuing theoryQueuing networks (Data transmission)Industrial engineeringProbabilitiesOperations research
183. Analysis of join-the-shortest-queue routing for web server farms Gupta, Varun; Harchol-Balter, Mor; Sigman, Karl; Whitt, Ward 2007 Articles Queuing theoryIndustrial engineeringProbabilitiesOperations research
184. Coping with Time-Varying Demand When Setting Staffing Requirements for a Service System Green, Linda V.; Kolesar, Peter J.; Whitt, Ward 2007 Articles Call centersQueuing theoryPolice patrol--Mathematical modelsBanks and bankingHospitals--Emergency servicesIndustrial engineeringProbabilitiesQueuing theoryOperations research
185. Value-Based Routing and Preference-Based Routing in Customer Contact Centers Sisselman, Michael E.; Whitt, Ward 2007 Articles Customer servicesCall centersLabor turnoverIndustrial engineeringProbabilitiesQueuing theoryOperations research
186. What you should know about queueing models to set staffing requirements in service systems Whitt, Ward 2007 Articles Call centersQueuing theoryQueuing theoryQueuing networks (Data transmission)Industrial engineeringProbabilitiesOperations research
187. Staffing a Call Center with Uncertain Arrival Rate and Absenteeism Whitt, Ward 2006 Articles Uncertainty (Information theory)Call centersAbsenteeism (Labor)Industrial engineeringProbabilitiesQueuing theoryOperations research
188. Two fluid approximations for multi-server queues with abandonments Whitt, Ward 2005 Articles Queuing networks (Data transmission)Queuing theoryCall centersIndustrial engineeringProbabilitiesOperations research
189. Limits for Cumulative Input Processes to Queues Whitt, Ward 2000 Articles Central limit theoremSymmetry (Mathematics)Industrial engineeringStochastic systemsLévy processesProbabilitiesQueuing theoryOperations research
190. Workload bounds in fluid models with priorities Berger, Arthur W.; Whitt, Ward 2000 Articles Queuing theoryStochastic modelsIndustrial engineeringProbabilitiesQueuing theoryOperations research
191. Decomposition approximations for time-dependent Markovian queueing networks Whitt, Ward 1999 Articles Queuing theoryQueuing networks (Data transmission)Markov processesCall centersIndustrial engineeringProbabilitiesOperations research
192. Dynamic staffing in a telephone call center aiming to immediately answer all calls Whitt, Ward 1999 Articles Call centersForecastingQueuing networks (Data transmission)Call centersIndustrial engineeringProbabilitiesQueuing theoryOperations research
193. Explicit M/G/1 waiting-time distributions for a class of long-tail service-time distributions Abate, Joseph; Whitt, Ward 1999 Articles Queuing theoryInverse Gaussian distributionIndustrial engineeringProbabilitiesOperations research
194. Linear stochastic fluid networks Kella, Offer; Whitt, Ward 1999 Articles Stochastic systemsStorage area networks (Computer networks)Lévy processesQueuing networks (Data transmission)Industrial engineeringProbabilitiesQueuing theoryOperations research
195. Using different response-time requirements to smooth time-varying demand for service Whitt, Ward 1999 Articles Queuing theoryQueuing networks (Data transmission)Industrial engineeringProbabilitiesOperations research
196. Stability and Structural Properties of Stochastic Storage Networks Kella, Offer; Whitt, Ward 1996 Articles Stochastic systemsLévy processesStochastic systemsIndustrial engineeringProbabilitiesQueuing theoryOperations research
197. Heavy-traffic extreme-value limits for queues Glynn, Peter W.; Whitt, Ward 1995 Articles Queuing theoryLimit theorems (Probability theory)Industrial engineeringProbabilitiesQueuing theoryOperations research