1. Heavy-traffic extreme-value limits for Erlang delay models Pang, Guodong; Whitt, Ward 2009 Articles Queuing theoryQueuing networks (Data transmission)Limit theorems (Probability theory)Industrial engineeringProbabilitiesOperations research
2. Heavy-traffic extreme-value limits for queues Glynn, Peter W.; Whitt, Ward 1995 Articles Queuing theoryLimit theorems (Probability theory)Industrial engineeringProbabilitiesQueuing theoryOperations research