1. Heavy-traffic extreme-value limits for queues Glynn, Peter W.; Whitt, Ward 1995 Articles Queuing theoryLimit theorems (Probability theory)Industrial engineeringProbabilitiesQueuing theoryOperations research
2. Stability and Structural Properties of Stochastic Storage Networks Kella, Offer; Whitt, Ward 1996 Articles Stochastic systemsLévy processesStochastic systemsIndustrial engineeringProbabilitiesQueuing theoryOperations research
3. Decomposition approximations for time-dependent Markovian queueing networks Whitt, Ward 1999 Articles Queuing theoryQueuing networks (Data transmission)Markov processesCall centersIndustrial engineeringProbabilitiesOperations research
4. Dynamic staffing in a telephone call center aiming to immediately answer all calls Whitt, Ward 1999 Articles Call centersForecastingQueuing networks (Data transmission)Call centersIndustrial engineeringProbabilitiesQueuing theoryOperations research
5. Explicit M/G/1 waiting-time distributions for a class of long-tail service-time distributions Abate, Joseph; Whitt, Ward 1999 Articles Queuing theoryInverse Gaussian distributionIndustrial engineeringProbabilitiesOperations research
6. Linear stochastic fluid networks Kella, Offer; Whitt, Ward 1999 Articles Stochastic systemsStorage area networks (Computer networks)Lévy processesQueuing networks (Data transmission)Industrial engineeringProbabilitiesQueuing theoryOperations research
7. Using different response-time requirements to smooth time-varying demand for service Whitt, Ward 1999 Articles Queuing theoryQueuing networks (Data transmission)Industrial engineeringProbabilitiesOperations research
8. Limits for Cumulative Input Processes to Queues Whitt, Ward 2000 Articles Central limit theoremSymmetry (Mathematics)Industrial engineeringStochastic systemsLévy processesProbabilitiesQueuing theoryOperations research
9. Workload bounds in fluid models with priorities Berger, Arthur W.; Whitt, Ward 2000 Articles Queuing theoryStochastic modelsIndustrial engineeringProbabilitiesQueuing theoryOperations research
10. Two fluid approximations for multi-server queues with abandonments Whitt, Ward 2005 Articles Queuing networks (Data transmission)Queuing theoryCall centersIndustrial engineeringProbabilitiesOperations research
11. Staffing a Call Center with Uncertain Arrival Rate and Absenteeism Whitt, Ward 2006 Articles Uncertainty (Information theory)Call centersAbsenteeism (Labor)Industrial engineeringProbabilitiesQueuing theoryOperations research
12. Analysis of join-the-shortest-queue routing for web server farms Gupta, Varun; Harchol-Balter, Mor; Sigman, Karl; Whitt, Ward 2007 Articles Queuing theoryIndustrial engineeringProbabilitiesOperations research
13. Coping with Time-Varying Demand When Setting Staffing Requirements for a Service System Green, Linda V.; Kolesar, Peter J.; Whitt, Ward 2007 Articles Call centersQueuing theoryPolice patrol--Mathematical modelsBanks and bankingHospitals--Emergency servicesIndustrial engineeringProbabilitiesQueuing theoryOperations research
14. Value-Based Routing and Preference-Based Routing in Customer Contact Centers Sisselman, Michael E.; Whitt, Ward 2007 Articles Customer servicesCall centersLabor turnoverIndustrial engineeringProbabilitiesQueuing theoryOperations research
15. What you should know about queueing models to set staffing requirements in service systems Whitt, Ward 2007 Articles Call centersQueuing theoryQueuing theoryQueuing networks (Data transmission)Industrial engineeringProbabilitiesOperations research
16. The last departure time from an Mt/G/∞ queue with a terminating arrival process Goldberg, David Alan; Whitt, Ward 2008 Articles Queuing theoryQueuing networks (Data transmission)Industrial engineeringProbabilitiesOperations research
17. Heavy-traffic extreme-value limits for Erlang delay models Pang, Guodong; Whitt, Ward 2009 Articles Queuing theoryQueuing networks (Data transmission)Limit theorems (Probability theory)Industrial engineeringProbabilitiesOperations research
18. Heavy-traffic limits for many-server queues with service interruptions Pang, Guodong; Whitt, Ward 2009 Articles Queuing networks (Data transmission)Lévy processesIndustrial engineeringProbabilitiesQueuing theoryOperations research
19. Markov Chain Models to Estimate the Premium for Extended Hedge Fund Lockups Derman, Emanuel; Park, Kun Soo; Whitt, Ward 2009 Articles Hedge fundsLiquidity (Economics)Markov processesStochastic systemsIndustrial engineeringProbabilitiesQueuing theoryOperations research
20. Distributionally Robust Performance Analysis: Data, Dependence and Extremes He, Fei 2018 Theses Operations researchPerformance--AnalysisStochastic modelsProbabilities
21. Exact Simulation Techniques in Applied Probability and Stochastic Optimization Pei, Yanan 2018 Theses Operations researchProbabilitiesPerfect simulation (Statistics)Mathematical optimizationStatistics