1. Continuity of a queueing integral representation in the M1 topology Pang, Guodong; Whitt, Ward 2010 Articles Industrial engineeringOperations research
2. Heavy-traffic extreme-value limits for Erlang delay models Pang, Guodong; Whitt, Ward 2009 Articles Queuing theoryQueuing networks (Data transmission)Limit theorems (Probability theory)Industrial engineeringProbabilitiesOperations research
3. Heavy-traffic limits for many-server queues with service interruptions Pang, Guodong; Whitt, Ward 2009 Articles Queuing networks (Data transmission)Lévy processesIndustrial engineeringProbabilitiesQueuing theoryOperations research
4. Markov Chain Models to Estimate the Premium for Extended Hedge Fund Lockups Derman, Emanuel; Park, Kun Soo; Whitt, Ward 2009 Articles Hedge fundsLiquidity (Economics)Markov processesStochastic systemsIndustrial engineeringProbabilitiesQueuing theoryOperations research
5. The last departure time from an Mt/G/∞ queue with a terminating arrival process Goldberg, David Alan; Whitt, Ward 2008 Articles Queuing theoryQueuing networks (Data transmission)Industrial engineeringProbabilitiesOperations research
6. Analysis of join-the-shortest-queue routing for web server farms Gupta, Varun; Harchol-Balter, Mor; Sigman, Karl; Whitt, Ward 2007 Articles Queuing theoryIndustrial engineeringProbabilitiesOperations research
7. Coping with Time-Varying Demand When Setting Staffing Requirements for a Service System Green, Linda V.; Kolesar, Peter J.; Whitt, Ward 2007 Articles Call centersQueuing theoryPolice patrol--Mathematical modelsBanks and bankingHospitals--Emergency servicesIndustrial engineeringProbabilitiesQueuing theoryOperations research
8. Value-Based Routing and Preference-Based Routing in Customer Contact Centers Sisselman, Michael E.; Whitt, Ward 2007 Articles Customer servicesCall centersLabor turnoverIndustrial engineeringProbabilitiesQueuing theoryOperations research
9. What you should know about queueing models to set staffing requirements in service systems Whitt, Ward 2007 Articles Call centersQueuing theoryQueuing theoryQueuing networks (Data transmission)Industrial engineeringProbabilitiesOperations research
10. Staffing a Call Center with Uncertain Arrival Rate and Absenteeism Whitt, Ward 2006 Articles Uncertainty (Information theory)Call centersAbsenteeism (Labor)Industrial engineeringProbabilitiesQueuing theoryOperations research