1. Updating reference services statistics collection techniques for the 21st century Torraca, Kathren; Matsoukas, Konstantina; Chilov, Marina; Allen, Tracy; Zimbler, Elaine; Ispahany, Nighat 2005 Conference Objects Medical libraries--Reference services
2. Library Toolkit : pathophysiology--dentistry Ispahany, Nighat; Torraca, Kathren; Chilov, Marina; Allen, Tracy; Matsoukas, Konstantina; Zimbler, Elaine 2006 Presentations (Communicative Events) Library scienceMedical libraries--Reference services